Privacy Policy

Updated On 04/27/2026

Carbon Chicago | carbon-chicago.com

Effective Date: April 27, 2025

1. Introduction

Welcome to Carbon Chicago ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website carbon-chicago.com (the "Site") or engage with our services, including our SMS marketing program.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

Information You Provide Directly

Name, email address, phone number, and mailing address
Mobile phone number when you opt in to receive SMS communications
Payment and billing information
Messages, inquiries, or feedback submitted through contact forms
Account registration details (if applicable)

Information Collected Automatically

IP address and browser type
Pages visited, time spent on pages, and referring URLs
Device identifiers and operating system
Cookie and tracking data (see Section 8)

Information from Third Parties

Data from social media platforms if you interact with our social content
Analytics providers and advertising partners

3. SMS Marketing Program

Consent and Opt-In

By providing your mobile phone number and affirmatively opting in — whether through our website, a paper form, a point-of-sale sign-up, or by texting a keyword to our SMS short code — you expressly consent to receive recurring automated marketing text messages from Carbon Chicago. These messages may include promotions, special offers, event announcements, menu updates, and other news about our products and services.

Consent to receive SMS messages is not a condition of any purchase.

Message Frequency

Message frequency varies. You may receive up to 2 messages per month, though the actual number may be higher or lower depending on promotions and activity.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Carbon Chicago is not responsible for charges incurred from your carrier.

How to Opt Out

You may opt out of SMS marketing at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation text and no further marketing messages will be sent. To rejoin, text START at any time. You may also contact us directly at info@carbonhospitalitygroup.com to be removed.

Help

Reply HELP to any message for assistance, or contact us at info@carbonhospitalitygroup.com.

Supported Carriers

Our SMS program is available on most major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support is not guaranteed for all carriers.

No Third-Party Sharing for SMS

Your mobile phone number and SMS consent will not be sold, rented, or shared with third parties for their own marketing purposes.

4. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve our services and website
Process transactions and send related information (confirmations, receipts)
Send SMS marketing messages to users who have opted in
Respond to inquiries, comments, and customer service requests
Send email marketing and promotional communications (where you have opted in)
Monitor and analyze usage trends to enhance user experience
Detect, prevent, and address technical issues or fraudulent activity
Comply with legal obligations, including those under the Telephone Consumer Protection Act (TCPA)

5. How We Share Your Information

We do not sell your personal information. We do not sell or share your SMS opt-in data or phone number with third parties for marketing purposes. We may share your information in the following limited circumstances:

SMS Platform Providers: We work with third-party SMS delivery platforms to send text messages on our behalf. These providers are contractually prohibited from using your data for any purpose other than facilitating our communications.
Service Providers: Third-party vendors who assist with payment processing, email delivery, analytics, and website hosting, bound by confidentiality obligations.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: When required by law, court order, or governmental authority.
Protection of Rights: To protect the rights, property, or safety of Carbon Chicago, our customers, or the public.

6. Data Retention

We retain your personal information, including SMS opt-in records, only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations (including TCPA recordkeeping requirements). Opt-in records are retained for a minimum of four years in accordance with applicable regulations. When no longer needed, your data is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete data
Delete your personal information ("right to be forgotten")
Opt out of SMS marketing at any time by replying STOP to any message
Opt out of email marketing at any time by clicking "unsubscribe" in any email
Data portability — receive a copy of your data in a structured, machine-readable format
Restrict or object to certain types of processing

California Residents (CCPA/CPRA): You have the right to know what personal information is collected, the right to delete, the right to opt out of sale or sharing, and the right to non-discrimination for exercising your rights.

Illinois Residents: If we collect biometric data, we comply with the Illinois Biometric Information Privacy Act (BIPA).

To exercise any of these rights, contact us using the information in Section 11.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our Site. These may include:

Essential cookies — necessary for the Site to function
Analytics cookies — help us understand how visitors interact with the Site (e.g., Google Analytics)
Marketing cookies — used to deliver relevant advertising

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect Site functionality.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Security

We implement commercially reasonable technical and organizational security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our SMS program, please contact us:

Carbon Chicago Website: carbon-chicago.com Email: info@carbonhospitalitygroup.comAddress: 1204 W Lake St., Chicago, Illinois 60607

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date. Your continued use of the Site following any changes constitutes your acceptance of the updated policy.

PART TWO: SMS TERMS AND CONDITIONS

Effective Date: April 15, 2026

These Terms and Conditions apply to SMS messages sent to and from Carbon Chicago.

1. Message Content

Messages from Carbon Chicago will include information relevant to your experience with us, such as:

"Here is our full menu: https://www.carbon-chicago.com/menus/ — We look forward to seeing you soon!"

Messages may also include promotions, event announcements, hours of operation, seasonal updates, and other information to keep you connected with Carbon Chicago.

2. How to Cancel

You can cancel the SMS service at any time. Simply reply STOP to any message from us. Upon receiving your STOP request, we will send a final confirmation text acknowledging your unsubscription — after which you will receive no further SMS messages from Carbon Chicago. If you wish to re-enroll at any time, simply text START and we will resume sending messages to you.

3. Help and Support

If you are experiencing issues with our messaging program, reply HELP to any message for assistance. You may also reach us directly at:

Email: info@carbonhospitalitygroup.com Website: carbon-chicago.com

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is outside of Carbon Chicago's control.

5. Message and Data Rates

Message and data rates may apply to all messages sent to you from us and from you to us. Message frequency varies. For questions about your text plan or data plan, please contact your wireless provider directly.

6. Privacy

For information on how we collect, use, and protect your personal data, including your mobile number, please refer to our Privacy Policy above or visit carbon-chicago.com.

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